Terms and Conditions
Welcome to PurityDirect.co.uk. By using our website and placing orders with us, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1. General Information
PurityDirect.co.uk is an online store specializing in the sale and delivery of water softener salt, including water salt tablets and granular salt. Our terms and conditions apply to all users and customers of PurityDirect.co.uk.
2. Ordering and Payment
- Ordering Process: To place an order, select the products and proceed to checkout. You will receive a confirmation email once your order has been successfully placed.
- Payment Methods: We accept major credit and debit cards, and payments are processed securely.
- Pricing: All prices are displayed in GBP and include VAT. We reserve the right to adjust prices, special offers, and product information without prior notice.
3. Delivery
- Delivery Options: We offer both standard and next-day delivery options. Shipping costs and estimated delivery times will be displayed at checkout.
- Delivery Locations: We currently deliver to addresses within the United Kingdom. If you reside outside the UK, please contact us to discuss potential shipping options.
- Delivery Issues: If there are any issues with delivery, such as incorrect or delayed delivery, please contact us as soon as possible. We will work to resolve the issue promptly.
4. Returns and Refunds
- Eligibility for Returns: We accept returns on unopened and unused products within 14 days of receipt. Products must be in their original condition.
- Return Process: To initiate a return, please contact us with your order number and reason for the return. We will provide instructions on how to proceed.
- Refund Policy: Refunds will be processed within 7-10 business days of receiving the returned items, and will be issued to the original payment method. Shipping fees are non-refundable unless the return is due to our error.
5. Product Information and Liability
- Accuracy of Information: We make every effort to ensure that product descriptions and information on our website are accurate. However, we do not warrant that all product descriptions, pricing, or other content on the site are error-free or complete.
- Product Suitability: It is the responsibility of the customer to ensure that the products purchased are suitable for their specific needs and use. We are not liable for any issues arising from misuse or incorrect use of our products.
6. Privacy Policy
- Your privacy is important to us. We only collect and use personal information as outlined in our Privacy Policy, which details how we collect, store, and protect your personal data.
7. Limitation of Liability
- PurityDirect.co.uk and its owners, employees, and affiliates shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of, or inability to use, our products or website.
8. Changes to Terms and Conditions
- We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting to the website. Continued use of our website and services after any changes constitutes acceptance of the new terms.
9. Governing Law
- These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the UK courts.
10. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
PurityDirect.co.uk
Email: info@puritydirect.co.uk